Is there a deposit? What happens if I need to cancel?

We require a 20% deposit in order to reserve a move slot with us. If you have to cancel or reschedule, all we ask is that you let us know as soon as possible so that we have an opportunity to fill the spot you left vacant and get you rebooked into another time that is convenient for you.


When do I pay for my move?

You pay for your move immediately at the end of the move. Your movers will let you know the total cost of the move.


How much should I tip my movers?

As with other service industries, you may wish to thank your movers by offering a gratuity if they do a wonderful job. Keep in mind that gratuity is not expected but is certainly appreciated.


On average, our crews typically receive tips that are around 15%  to 20% of the final bill. Of course, if your movers were awesome, you can leave more if you like. Conversely, if you didn’t feel the movers lived up to your expectations, you don’t have to leave a tip at all.


Do I add my tip to the bill or leave cash?

Cash tips are usually preferred but you have the ability to leave a tip for your movers on any of the accepted forms of payment if you prefer.


What if I can’t leave a tip?

We get it. Moving can be expensive and sometimes a tip just doesn’t fit in the budget. No worries. If you loved our service but can’t leave a tip, a great alternative is to show your movers some love by leaving a review on Google. A great review or a referral to friends and family means a lot!


Who do I give my tip to?

You can tip using cash or credit card. It is company policy that if a tip is provided during the final payment, that tip is split evenly amongst the crew members who helped with the job. Of course, if you prefer to tip each individual mover, you can do that as well.


What forms of payment do you accept?

We accept cash, Zelle, Venmo, Cash App, and all major credit cards (with an additional 3.5% processing fee for credit cards). We do not accept checks. 

Companies needing to pay by check for an office move can contact our office to confirm a check is acceptable.




How far in advance do I need to book?

This really depends on the time of the year. We are busiest on weekends, during the summer, and at the end and beginning of each month. If you are moving during that time, we suggest contacting us as soon as possible and ideally with at least two weeks’ advance notice.

If you are moving during the week or during our slower season, we typically have more availability but we still recommend letting us know as soon as possible. If you need help last minute, don’t hesitate to contact us and we will do our best to accommodate your needs.


Can I help the movers?

The best way you can help on moving day is by making it clear what items are going, if anything is staying, where everything is going to, and just being prepared. We also recommend helping us by making sure any kids or pets are kept out of harms way!

For the most part, having non-professionals work alongside our movers can potentially slow things down and cost you more money in the long run.

If you absolutely want to help with the physical lifting that is okay but we ask that you stick to one-man items like boxes and misc. stuff. Due to liability concerns, we also require that all customers stay off the moving truck and not participate in lifting any two-man items. So, if you want to help with the heavy lifting, you can bring items to the truck but do not go inside the truck yourself. Just leave the items outside of the truck so we can handle making sure the item is protected and then placed appropriately in the truck ourselves.


What about pets on move day?

Moving can be particularly stressful for pets. Because of this, we encourage you to find a pet-sitter for move day or make sure you have a closed room (preferably empty) in the home where they can stay undisturbed.


What can I do to ensure that my belongings end up in the correct spot at the end of the move?

Being present and giving directions at the destination address will be the best way to ensure the move goes smoothly and everything is in its correct place. Also, making sure all the boxes are labeled correctly will help as well. Come up with a simple labeling system like BR1 (bedroom 1) and make sure each box is clearly marked and labeled not only on the top but on at least 2 other sides. Labeling each room with a post-it at the destination (placing near the door that serves as the entry into the room) also helps to keep the rooms straight for the movers.


Can I leave clothing in my dresser drawers when I move?

Most dressers weren’t designed to be moved with the extra weight of clothes and other items, so for the safety and structural integrity of the item please remove all items from any drawers.

Additionally, it is very important that any small misc. items are removed beforehand such as glasses, jewelry, etc. Furniture items will often need to be tilted on their side or even turned over in order to be moved safely and these small items can get lost within the dresser or fall out of the dresser.


Do I need to empty out my filing cabinets when I move?

Yes, we do ask that you empty filing cabinets before the move begins. Leaving items in the filing cabinets increases the chances they will be damaged during the move.


Can I ride in the cab of the moving truck with the movers?

Unfortunately, we are unable to transport customers in our trucks due to liability reasons. If you need a ride between locations we recommend asking a friend or arranging for a taxi or uber/lyft to pick you up.


Are there any items I should move myself?

There are a few things that we prefer customers to handle themselves if possible. These items include cash/gift cards, prescription medication, super fragile breakables, lamp shades, etc.

Finally, we do not move drugs or drug paraphernalia; perishable items; items prohibited by law; weapons, explosives, flammable liquids, or anything that would otherwise put the safety of our movers, the truck, the customer, or the customer’s belongings at risk.


What happens if there is bad weather on my move day?

Bad weather happens and the majority of the time we keep moving during minor storms. Usually there is not much of a walk between the location and our truck so a little rain is rarely an issue.

If it is raining very hard we can either wait for the rain to pass or reschedule the move. It really depends on the situation.

As always, we will never move anything if you feel the environment isn’t right. In the case of major weather events that lead to unsafe conditions for our workers (icy roads, bad winds, flooding, dangerous heat index) we reserve the right to reschedule moves or bring on additional movers (at cost) to expedite the completion of the move.


Do I need to empty the refrigerator in order to move it?

Yes, for the protection of the internal shelves of the fridge we ask that you remove everything from the fridge/freezer before it is moved. Having a cooler handy to transport this food is the best option.


Can you move my car, motorcycle, or other motorized vehicle?

Unfortunately, we do not offer any kind of vehicle transport for cars or trucks. We are also unable to move any recreational motorized vehicles of any kind due to liability and safety concerns. This includes things like dirt bikes, ride on lawnmowers, and golf carts.

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